Support

Support

The Flexso support team is backed by more than 200 experts

As a certified SAP partner, we provide support for all the SAP solutions we supply. If you want to focus entirely on your core business, you can entrust all or part of the management of your SAP applications and/or infrastructure to Flexso. We ensure that you are always up and running.

Flexso developed a flexible and professional package of “managed services” that improve the continuity of your platform. This covers a lot more than incident handling. We proactively monitor the applications and ensure that they are always up-to-date.

What do you gain if you choose Flexso for your support?

  • A stable team in a growing organisation
  • Certified partners, knowledgeable in the IT environment
  • Proactive consultancy
  • Efficient organisation
  • Easy communication
  • Good monitoring processes

You can count on three types of service

VAR-delivered support

Only certified partners may deliver SAP VAR-delivered support. As a “Partner Center of Expertise”, we guarantee you perfect support for all SAP out-of-the-box applications. 

Application Maintenance Services (AMS)

For each customized SAP solution, we offer support after delivery. That support can be temporary but also permanent, allowing the long-term outsourcing of your support services. You get to choose which type of cooperation you prefer, in the form of a support contract, on call, …

Infrastructure Maintenance Services (IMS)

A specialized team of SAP system experts constantly monitors your environment. We constantly monitor your environment and through health checks and specific advice, we ensure that your infrastructure is always efficient and up-to-date.

  • A highly qualified and certified team
  • A professional and dedicated SAP organisation
  • A Belgian team assisting you in Dutch, French and English
  • The possibility to request on-site support

We implement predefined standardized and streamlined processes to provide all our customers with top- quality services. This applies e.g. to the preventive maintenance of the systems, changes to the applications, crisis situations, and so on. An IT environment changes constantly and, as an SAP expert, Flexso helps you implement ‘Continuous Improvement’.

You request a ticket on a web portal and you can view and track the status of your ticket at any time. This web portal is ITIL-based.

You can be sure that every request is monitored proactively. 

We work with a state-of-the-art support infrastructure and we continue to invest in quality and innovation.

If you are looking for professional support for your SAP infrastructure and systems, do get in touch. We will be happy to schedule an appointment.