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Integrated business process supported by SAP S/4HANA

Strategic reporting with real-time data

  • Cédric Castremanne
    Cédric Castremanne

“When we were looking for a modern system that would meet all our expectations, SAP S/4HANA ticked all the boxes. Our solutions are now integrated into a business process that is ready for technological changes and where quality prevails.”

Headquartered in Liège-Angleur, the Compagnie Intercommunale Liégeoise des Eaux (CILE) supplies drinking water to approximately 530,000 consumers across 24 municipalities in the Liège province. 

Total IT environment overhaul

In order to maintain compliance with international quality standards, to respond to the geographic expansion of the company, and to increase and improve the mutual coordination of all the processes it uses, the utility company had to thoroughly overhaul its IT environment. CILE issued a call for public tenders in which it stipulated its expectations: a complete transformation of the IT environment allowing for a clear structure, organised databases and integrated systems.

A first for Flexso

SAP S/4HANA proved to be the ideal platform to meet all these expectations. Flexso had the honour to roll out this first SAP S/4HANA project in Belgium.

Dubbed “Apollo”, the project was split into 2 stages. The first - support - phase focused on all backend processes, while the second “métier” (i.e. service processes) phase dealt with all processes involving customers. 

Reporting with real-time data

Efficient and reliable reporting was crucial for CILE. SAP HANA Live and BI 4.1 (Webi) were selected for that purpose. The ability to generate daily operational reports with real-time data is a major advantage, as it provides CILE with a correct overview of its inventory at all times. User-friendly dashboards help CILE take the right decisions on stock management.

Implementation of other processes

In addition to reporting, other business processes were overhauled and optimized:

  • Financial ERP software
  • Procurement and stock management
  • Investments and works
  • Performance management
  • Bottled water production
  • Billing
  • Maintenance processes


The second phase of the project is scheduled to go live in 2016. More information will be released later this year. 

What did CILE think of this project?

“The first phase of this project was definitely a success. Flexso has managed to integrate our key functional processes into a homogeneous system. We have increased our quality level and we control our processes more effectively as a result. The central reporting function is a major step forward. In other words: mission accomplished for Apollo 1.”
Angelo Parello, lawyer and board member at CILE

Technical background

  • SAP S/4HANA Finance
  • Simple Finance
  • SAP HANA Live, BI 4.1
  • SAP CO, PS, IM, PP, SD, MM, HR, FI-CA, ISU, PM
  • SAP CATS with a user friendly login screen via SAP Screen Personas
  • SAP SD

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