iV!GO 100% aimed at customer experience
Mobile app improves V!GO work processes and customer service
“V!GO has reinvented itself thanks to this project and is now stronger than ever. With one of the most advanced and integrated systems in the industry, V!GO has a considerable competitive edge which is sure to benefit the company’s strategy in the coming years.”
V!GO is among Europe’s leaders in the area of technical orthopaedic solutions. The company entrusted Flexso with the development of a mobile SAP application that is available both online and offline with the goal of improving their work processes as well as customer service. The result was iV!GO, which is now the core of V!GO business activities.
The expectations conveyed by V!GO were anything but modest. Less paperwork and call-backs, faster delivery and refunds, increased production time, internationalization and, last but not least, above all higher customer satisfaction through improved customer experience.
The mobile app developed by Flexso enables health care providers not only to inform their patients more efficiently with the help of their tablet, but also to handle orders more easily. In addition to having the right delivery date, healthcare providers can access the entire V!GO product range, the catalogues of external suppliers and all samples for the completion of their product.
The app offers significant benefits by shortening the supply chain and delivery times. The automation of the ordering process ensures complete and accurate orders and saves time. The use of scanners and QR codes in the materials coordination department increases transport efficiency.
Everyone’s a winner
Centralizing information on a single platform has the result of improving patient experience as well as the experience of the health care providers and the V!GO staff concerned.
For the iV!GO project, V!GO won the public prize in the “Supply Chain Award - project of the year” category.
What did V!GO think of this project?
“This project went smoothly and was completed successfully because we approached the work process step by step and both IT and our staff were highly involved in it. The result is a powerful application that allows us to bring our quality in terms of products and services closer to our customers. The mobile application that Flexso developed for us has proved to be the perfect solution and has really improved our way of working. It is also crucial that we think out-of-the-box if we want to embrace new technologies. Flexso was the ideal partner throughout the whole process.”
Dries Verbruggen, IT Manager V!GO
- Development of a Windows 8.1 mobile application for healthcare providers for both an offline and online environment.
- Integration of the app with the existing systems, including SAP SD, SAP PP and SAP MM.
- Solutions implemented: SAP Mobile Platform, SAP NetWeaver Gateway, SAP Relay server, Solution Manager and upgrade of the production systems to enable a top quality IT landscape.
- Mobile scanning app for order picking.
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