The Flexso support team is backed by more than 350 experts
Customer-focused as we are, we are committed to providing our customers with the ultimate peace of mind. As a certified SAP partner, we provide support for all the SAP solutions we supply. If you want to focus entirely on your core business, you can entrust all or part of the management of your SAP applications and/or infrastructure to Flexso. We ensure that you are always up and running.
Flexso developed a flexible and professional package of “managed services” that improve the continuity of your platform. This covers a lot more than incident handling. We proactively monitor the applications and ensure that they are always up-to-date.
What do you gain if you choose Flexso for your support
- A stable, customer-oriented team in a growing organisation
- Certified partners, knowledgeable in the IT environment
- Peace of mind and proactive consultancy
- Efficient organization and structured follow-up
- Easy communication
- Automated monitoring
You can count on four types of service
SAP support agreement
As a recognized SAP Partner Centre of Expertise (VAR), we offer you service and support for all your SAP applications: from troubleshooting incidents, business process monitoring and SAP technical quality checks to the maintenance of your SAP licenses and quarterly, proactive health checks.
SAP application managed services (functional layer)
We can provide dedicated support – at the best possible cost – for your customized SAP solutions. As a full service provider, we can call in the help of expert competence centers to respond quickly and effectively to issues and changes.
SAP BC services (technical layer)
From unexpected system failures to rapidly changing business requirements, your SAP landscape is a central component of your organization that must be operational at all times. By managing incidents and problems, availability, capacity (sizing or scaling) and change, we manage issues before they escalate and protect your business from costly – or even disastrous – downtime.
Infrastructure and cloud services – IT landscape
Our portfolio of on-premise and cloud services keeps your infrastructure – the backbone of your business operations – running efficiently, reliably and flexibly. We can constantly manage your environment, ensure that it is always up-to-date and fit for purpose. We guide customers with their IT/datacenter strategies and management both on-premise, in the cloud and in hybrid scenarios.
- A highly qualified and certified team
- A professional and dedicated SAP organisation
- A Belgian team assisting you in Dutch, French and English
- The possibility to request on-site support
We implement predefined standardized and streamlined processes to provide all our customers with top- quality services. This applies e.g. to the preventive maintenance of the systems, changes to the applications, crisis situations, and so on. An IT environment changes constantly and, as an SAP expert, Flexso helps you implement ‘Continuous Improvement’.
You request a ticket on a web portal and you can view and track the status of your ticket at any time. This web portal is ITIL-based.
You can be sure that every process is monitored automatically and proactively.
We work with a state-of-the-art support infrastructure and we continue to invest in quality and innovation.