Create the ultimate customer journey
Modern customers know what they want and how they want it. What’s more, thanks to digitalisation, they can communicate their needs and desires better than ever before. So, in addition to an excellent product or service, creating the perfect customer experience has become key to your company’s success.
Creating an end-to-end customer experience helps you personalise and adapt the customer journey to quickly changing needs, boosting customer satisfaction and increasing sales.
Find the right people to close your deals the fastest
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BORIS – the ERP Sales Portal for BOREALIS
An efficient and user-friendly app for the account manager on the move.Read the full article
‘My Infrax’: SAP Process Orchestration and BRF+ ensure smooth integration
Revolutionary digital services portal – a first for utilitiesRead the full article
A 360-degree view of all sales contacts
Cloud CRM provides the necessary insights and creates space to really sellRead the full article
All the tools you need for a customer journey that exceeds expectations.
Faced with rapidly changing expectations, optimising your processes and offering a personalized approach throughout the whole customer journey is the way to go. The benefits? Amazed customers, a consistent experience across all channels, excellent data protection, built-in integration with your ERP and data-driven decision-making, to name but a few.
Build long-term customer relationships
Enjoy a 360° view of your customer with SAP C/4HANA Sales Cloud. A successful customer experience arises from meeting the customer's expectations. And for that, you need to understand their needs. Modern CRM systems allow you to centralise and manage all customer data via a single dashboard and integrate seamlessly with your ERP.
Provide the best customer service
Companies that care provide better customer service. Organisations should carefully consider the quality of their products, but customer satisfaction should be even more important. To achieve that, your back-office and front-office need to be in sync. We take you through the options in C/4HANA and S/4HANA to determine what works best for you.
Thanks to seamless integration with all suites of SAP C/4HANA, companies can discover exactly what the customer wants and offer them a unique experience with Marketing Cloud. Personalise customer experiences and build long-term relationships with all your customers through well-targeted marketing campaigns. Sharpen customer loyalty, build trust and gain more insights into your customer by offering flexibility.
Improve the buying experience with SAP Commerce Cloud. Elision, our SAP Customer Experience partner with offices in Belgium and the Netherlands, offers vast experience in B2B and B2C to help you create a great buying experience.
B2B Customer Portal
Want to offer your B2B customers complete transparency and a comprehensive overview? With a customer portal, you can! From track & trace to stock and payment overviews to new orders, everything can be monitored through the portal.
Are you ready to create the ultimate customer experience?
Contact us to discuss how we can improve your customer journey!